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Frequently Asked Questions.

Quick and helpful answers Secure marketplace guidance

How can we help?

Search the questions below or browse a category to find the information you need.

Account and Profile

Click the sign-up option, enter your first name, last name, email address and password, then accept the platform terms. You may also register using an available Google or Facebook option.

Sign in to your account, open your profile settings and update the permitted fields. Some identity or business information may require additional verification.

Select “Forgot password?” on the login page. Enter your registered email address and follow the password-reset instructions sent to your inbox.

Shopping and Orders

Select a product, choose any available options, add it to your cart and proceed to checkout. Review your delivery information and payment details before confirming the order.

An order may be cancelled or changed before the seller begins processing or shipping it. Availability depends on the order status and the seller’s cancellation policy.

Open your account dashboard and select the relevant order. Tracking details will appear when they are provided by the seller or delivery partner.

Payments and Refunds

Available payment methods may include bank cards, bank transfers, supported mobile payments and approved payment gateways. The options displayed at checkout depend on your country and order type.

Approved refunds are normally returned through the original payment method. Processing time may vary depending on the payment provider or financial institution.

Delivery and Returns

Delivery charges may be based on your location, the seller’s location, product size, weight, delivery method and applicable courier rates.

Report the issue promptly through your order page. Include clear photographs, the packaging condition and a brief description of the damage.

Selling on LinJust

Create an account, select the seller registration option and provide the requested business, identity and payment information. Approval may require verification.

Yes. Listings must be accurate, lawful and professionally presented. Sellers must not upload prohibited, counterfeit, misleading or unsafe products.

Safety and Buyer Protection

Use the official checkout process, review seller information, inspect product details and avoid sending payments outside approved LinJust channels.

Use the report option on the listing, seller profile or message. Provide enough information for the support team to review the issue.

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Contact us when you cannot find the answer you need or require help with an account or order.

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